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Terms and Conditions
MarvellWorld Return Policy
We offer a 5-day return window for items that meet the requirements for return. Should you have a reason to return any item delivered to you, please here to contact us within five days of delivery and we will ensure you get resolution.
Steps to Activate a Return
STEP 1: Lodge a Complaint
Call any of our contact channels and fill an online form provided for Return. Also include pictures of the product that was delivered and purchase receipt as a means of evidence.
STEP 2: Claim Validation Once your claim is validated. You, as the customer, are responsible for returning the item to a designated Digital Center close to you within the 5-day return window. STEP 3: Get Resolution Upon verification and confirmation that the item returned is in good order and not damages by customer, SIMS will issue a resolution either by processing a refund (please, see our refund policy) or a delivery of a replacement item. Items not eligible for Returns Frequently Asked Questions (FAQs) How do I request to return an item? Please fill our online form provided in the contact us page to initiate a return or call us on 0902 173 2165. You can also send an email to complains@warvellworld.com Can I return if my item is outside the warranty period? No, you will be required to refer the item to the service centre. Kindly call or send us an email. How do I return an item? After your claim has been validated (after filling our online form and attaching a picture of the item delivered and receipt), a return would be authorized for the item to be returned to the closest SIMS digital center closest to you or for SIMS agent to pick up the item from you. A return code will be issued to you upon the validation of the return claim. Once retrieval is initiated, what happens next? Once our delivery agent will call you to schedule a retrieval. There will be 2-3 attempts made to retrieve the item. If unsuccessful, you will be required to return to any of our digital centres closest to you. Can my item be retrieved? Yes. Retrieval can be approved only for validated complaints of wrong, damaged, product standard and incomplete items received within 5 days of delivery. Can my warranty be voided? Yes, a warranty is voided once an item within the warranty period is opened, reverse-engineered or tampered with by technician(s) not affiliated with SIMS or the manufacturer. I initiated a return but have not gotten a response and its over 48 hours, what do I do? Please contact us via our customer care contact 0902 173 2165. Any free gift attached to the product must also be returned. How do I track my return status? We will keep you updated by email and SMS about the status of your return. You may also track your return using the return tracking number you received when the item was dropped off or retrieved. Once the return of my package is done, how long will it take to be refunded? Depending on the complaint, a refund would be made to your account within 10 to 14 business days after claim on defect is validated. Can I return my item after the stated returns timeline? You will not be able to return after 5 days but if it is faulty, it may be covered under warranty and a return can be authorized for the item to be referred to the service center by an after-sales support team. Why was my item redelivered to me instead of a refund? Returned items will be redelivered to you if we cannot validate your reason for returning them. For example, a phone returned for not charging will be tested extensively and if the claim is not validated, (the phone charges properly) the item will be taken to our closest store for you to pick up. How long do I have to request for return? You can request a return within 5 days for all eligible items if: Return policy guidelines MarvellWorld, (“we”, “us” or “our”) is very mindful of the privacy of our customers, and we are clear about how we collect, use, disclose, transfer and store your personal information or personal data. This is the Privacy Policy of SIMS Nigeria Ltd. We request that you keep yourself abreast of the content as it will guide you to make informed decisions before sharing your personal information with us. MarvellWorld is meticulously devoted to shielding the privacy of our website visitors and our customers. We are also mindful of the importance of privacy on the Internet and all our digital platforms. We respect each visitor’s and customer’s right to personal privacy. Sequel to this, our collection and use of personal data and/or information throughout our website is only as disclosed in this Privacy Policy. What this Privacy Policy Covers The application of this Policy is exempt from the practices of third-party agents, or people of which SIMS do not exercise direct control, employment or management. Consent: By using our website (www.marvellworld.com), you have consented freely to our Privacy Policy and confirm to us that you have the legal capacity to give such consent. You are also free to withdraw your consent at any time and discontinue and/or log out at any stage. How we collect Personally data We collect personally data (including but not limited to email address, name, phone number, physical address, location, photo, online identifiers, etc.) from you when you set up an account with www.simsng.com or purchase products from our website or our digital centres. You can however browse some sections of our website without being a registered member. Your personal data shared with us may be used to send you offers based on your previous orders and your interests. The information and personal data are as freely provided by you to us using any technology at the material time. Your personal data enables us to provide the services you request and to legally sell our goods and services to you. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses and withdraw your consent to our use of your personal data at any time. Your personal data collected by us also assists us to resolve disputes; troubleshoot problems; help promote a safe service; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In in order to improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. The IP address of our website visitors is used to help identify our website users and to generate demographic data. We may ask you to complete optional online surveys. These surveys would ask you for contact information and demographic information (like location, local government area, age, or income level). These data are used to tailor your experience at our site, providing you with content that we think you might be interested in–and to display content according to your preferences. Cookies & Other Technologies We use cookies to collect information. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use, and enable websites to store data such as your preferences or items in your shopping cart. We use technology in the collecting the information in order to make our Sites and other content or services which we make available to you more interesting and useful to you. For instance, when you come to one of our Sites via your computer or other media device, we may combine your visitor session information or other information collected through cookies, web beacons and other technical methods with personally identifiable information in order to understand and improve your online experiences and to determine what products, promotions and services you prefer or are likely to be of interest to you. Governing Principles of Data Processing: 1. Your personal data on www.warvellworld.com shall be collected and processed in accordance with legitimate and lawful purpose consented to by you herein, provided that a further processing may be done only for archiving, scientific research, historical research or statistical purposes for public interest in line with extant regulations and laws. 2. Your personal data shall be adequate, accurate and without prejudice to the dignity of human person: 3. Your personal data shall be stored only for the period within which it is reasonably needed, and shall be secured against all foreseeable hazards and breaches such as theft, cyberattack, viral attack, dissemination, manipulations of any kind, damage by rain, fire or exposure to other natural elements. 4. Our data collection shall depict that we owe a duty of care to you. 5. We shall be accountable in line with extant laws and regulations. Transfer of personal data We may share personal data with our other corporate entities and affiliates to: help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co – branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt -in. We may disclose personal data if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement offices, third party rights owners, third-party vendors, contractors and suppliers who perform services for us or on our behalf and require access to such data to do that service, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. MarvellWorld or www.marvellworld.com and its affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information. Personal Data Retention Period MarvellWorld will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements.) Upon request for account closure, your account will be closed but this closure will not involve deletion of historical records of the account for the reasons already stated. However, except as may be required by law or law enforcement agents and/or regulators, further processing of the personal information related to the account will cease from time of closure. Your Privacy Rights In certain circumstances as provided under the Nigeria Data Protection Act or any other applicable laws, you may object to the processing of your personal information. To make such a request, please send an email to us via info@simsng.com. We will consider and act upon any request in accordance with applicable data protection laws. Links to Other Sites: Our site links to other websites that may collect personally identifiable data about you. MarvellWorld is not responsible for the privacy practices or the content of those linked websites. Security Precautions: Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. However, please bear in mind that we cannot guarantee that the internet in itself is absolutely secure and so we cannot take responsibility for the illegal acts of hackers as long as we have taken the necessary precautions. We will do our best to protect your personal information, however, transmission of personal information to and from our services is at your own risk. You should only access our site or services through and within a secure environment. Most importantly, you are responsible for keeping your User ID and password secure and you should not disclose them to anyone.
Data Privacy Policy
Choice/Opt-Out:
MarvellWorld provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all simsng.com lists, please visit https://www.marvellworld.com/unsubscribe. In the future, you can unsubscribe by clicking the one-click unsubscribe button located at the bottom of every email.
Remedies, Questions and Contact:
If you observe or have good grounds that your privacy rights have been infringed or likely to be infringed by the use of our site, please lodge your complaints or questions regarding our policy to the following address: info@marvellworld.com. Our Data Protection Officer shall attend to them. Generally, you may contact us on any issue by mail to info@marvellworld.com.
Notification of Changes
MarvellWorld reserves the right to make changes and/or updates to this Privacy Policy from time to time, without prior notice, and the latest version on this policy will be posted on our websites. You are advised to view this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on our webpages.
Effective date: September 2025
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